A Note Before You Make Your Reservation

 

・We accept reservations up to 3 months in advance.
 

・We will reply to your reservation request within 1 to days of receipt, and this confirmation will complete your booking. In the rare event that we haven't replied to your request, please call us directly to confirm. (If you want to make a same-day or next-day reservation, making your reservation by phone is the surest way to make sure we receive it).
 

・Reservations by phone can be made after 3 PM.
 

・Check-in is from 15:00 to 21:00, Checkout is before 10. We ask that our guests be quiet following lights-out at night.

・We can store your luggage for you before check-in if necessary. There are times we may not be home, so please let us know in advance.

・Room prices do not include meals, and we ask that our guests pay in cash, and with Japanese yen.

・Please be aware that we charge a cancellation fee for cancellations within 3 days of a booking. 
(cancellations from 3 days before to 1 day before will incur a fee of 50% of the room price, same day cancellations and no-shows will incur 100% of the room price)
 

・All areas of the home are non-smoking.
 

・We ask that children in elementary school or younger stay in the private rooms, and not the dormitories. If you have any questions about rooms, or anything else, please feel free to contact us.
 

・If you arrive by bus, or home is roughly 20 minutes walk from either the Kaminashi or the Kaimukura stops. We recommend the walk from Kaminashi, as it features more to see along the way. If you will have difficulty walking here, please let us known and we can come to pick you up. Please note that we are unable to provide transportation to Shirakawa-go or Johana station.

・If you will arrive be car, we do have free parking available for up to three cars. Please let us know whether you will need to park a car when you make your booking.
 

・If you would like to eat breakfast in our cafe, you can make a breakfast reservation when you check in.
 

・We ask that guests eat and drink in the cafe or living room, and not in the guest rooms.
 

・Our rooms do not have locks, but we do have lockers available for guest to store their valuables. Please be aware that we assume no responsibility in the event that items are lost or stolen during your stay.
 

・We provide sheets and bedding, and ask that guests make their own bed.
 

・The Gokayama area is visited by a fair amount of stink bugs in the spring and fall. We can teach you how to deal with them if you visit in this time.
 

・In the summer there are horse flies and gnats, long pants may be best.
 

・Our rooms has air-conditioning, but this area doesn't get as hot in the summer as many other places do. If you open the window in your room the cool mountain breeze will flow through as well.

・In the winter we recommend wearing rubber boots to help with the cold and snow. We do have heat, but because this is an older home it can get chilly. This area is famous in Japan for the massive amount of snow that falls here in winter, and we run mountain stream water over the walkway in front of the house to melt snow as well. Please wear shoes which won't easily get wet.